Returns & Exchanges
Returns:
We want you to be completely satisfied with your purchase from Alpha & Omega. If for any reason you are not satisfied with your purchase, we accept returns within 7 days of delivery. Items must be in their original condition, unworn, and with tags attached. Please note that made-to-measure orders are non-returnable.
Exchanges:
If you would like to exchange an item for a different size or color, please contact our customer service team within 30 days of delivery to arrange an exchange. Items must be in their original condition, unworn, and with tags attached. Please note that made-to-measure orders are non-exchangeable.
How to Initiate a Return or Exchange:
To initiate a return or exchange, please contact our customer service team with your order details. We will provide you with instructions on how to return the item(s) and process your request.
Refunds:
Refunds for returned items will be issued to the original form of payment within 5-7 business days after we receive the returned item(s). Please note that shipping costs are non-refundable, and return shipping fees may apply.
Alteration and Repair Services:
Free shipping & alteration services for orders above 15,000 INR and Standard fee of 100rs is applicable for shipping & 499 on alterations on orders bellow 15,000.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer service team immediately. We will work with you to resolve the issue and provide a replacement or refund as needed.
Contact Us:
If you have any questions or concerns about our return and exchange policy, please contact our customer service team for assistance. We are here to help ensure that your shopping experience with Alpha & Omega is enjoyable and hassle-free.
We want you to be completely satisfied with your purchase from Alpha & Omega. If for any reason you are not satisfied with your purchase, we accept returns within 7 days of delivery. Items must be in their original condition, unworn, and with tags attached. Please note that made-to-measure orders are non-returnable.
Exchanges:
If you would like to exchange an item for a different size or color, please contact our customer service team within 30 days of delivery to arrange an exchange. Items must be in their original condition, unworn, and with tags attached. Please note that made-to-measure orders are non-exchangeable.
How to Initiate a Return or Exchange:
To initiate a return or exchange, please contact our customer service team with your order details. We will provide you with instructions on how to return the item(s) and process your request.
Refunds:
Refunds for returned items will be issued to the original form of payment within 5-7 business days after we receive the returned item(s). Please note that shipping costs are non-refundable, and return shipping fees may apply.
Alteration and Repair Services:
Free shipping & alteration services for orders above 15,000 INR and Standard fee of 100rs is applicable for shipping & 499 on alterations on orders bellow 15,000.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer service team immediately. We will work with you to resolve the issue and provide a replacement or refund as needed.
Contact Us:
If you have any questions or concerns about our return and exchange policy, please contact our customer service team for assistance. We are here to help ensure that your shopping experience with Alpha & Omega is enjoyable and hassle-free.