By placing an order on our website, you acknowledge and agree to the terms and conditions outlined in this Orders and Returns Policy. Upon order placement, you will receive an order confirmation via email, detailing the products, pricing, and delivery information.
2. Made-to-Order Nature
Our brand operates on a made-to-order basis. Each product is specially crafted for you, and, as such, we do not accept returns, refunds, or exchanges.
3. Alteration and Repair Services
Free shipping & alteration services for orders above 15,000 INR and Standard fee of 100rs is applicable for shipping & 499 on alterations on orders bellow 15,000.
4. Faulty or Damaged Products
In the unlikely event that you receive a faulty or damaged product, please contact our customer service team within 3 days of receiving the order. To initiate an exchange for a faulty or damaged product, please reach out to info@alphaomegalifestyle.com.
5. Cancellation
Orders cannot be cancelled once placed due to the made-to-order nature of our products.
6. Shipping and Delivery
For information on shipping methods, delivery times, and associated costs, please refer to our Shipping Policy.
7. Contact Information
For any inquiries related to orders, alterations, or exchanges, please contact our customer service team at info@alphaomegalifestyle.com .
